Pay Advance

This Paylab Pay Advance Agreement (the "Agreement") outlines the terms and conditions under which you, the consumer (referred to as "you," "your," or "the Customer"), may access and repay a Pay Advance from Paylab Pty Ltd (ACN:650 927 325)  (referred to as "we," "us," or "Paylab"). The Agreement includes terms for the repayment schedule, direct debit authorisation, identity and repayment ability verification, and related service agreements.

This Agreement becomes legally binding once your Application is accepted in the Paylab application and/or other notifications confirming your acceptance via electronic communications. 

1. How the Pay Advance Works

1.1 Pay Advance Limit

You may request an advance up to our determined limit based on your earnings, as assessed by Paylab utilising our service provider, Illion, in assessing your capability to repay based on your bank account cash flow.

You may only cash-out an amount up to your Pay Advance Limit in one single drawing, and such amount drawn is the amount you borrow from us under this Agreement.

Once you make a repayment of your Pay Advance (whether in whole or in part) it cannot be redrawn again under your Pay Advance Limit.

1.2 Transaction Fee

A transaction fee of up to 5% may apply to your advance and will be included in your total repayment. The $5 application fee that may have been charged prior to this agreement will be refunded by way of a cashback reward (primary method) or refund to the original card used for payment upon successful repayment of this Paylab Advance loan. Note that;

(a) the provision of credit is limited to a total period that does not exceed 62 days; 

(b) the maximum amount of credit fees and charges that may be imposed or provided for does not exceed 5% of the amount of credit; 

(c) Application fee will be refunded only if the user has paid the application fee at time time of loan assessment; and  

(d) Application fee will be refunded only once (when the first loan is repaid) even if the user has paid the application fee multiple times for re-assessments.

1.3 Repayment Schedule 

The repayment/s will be deducted from your nominated bank account in full via direct debit, as per the terms outlined in this Agreement. Please note that if a scheduled repayment falls due on a weekend or a public holiday, Zepto will direct debit the repayment on the next business day.

If we receive a part repayment, we may allocate it to any amount that you owe us, in any order, acting reasonably, and we may continue to debit your account under your direct debit authority until the entire remaining balance outstanding is repaid.

We will not pay interest on any overpayment made by you.

If we receive an overpayment from you of $2 or more, we will return the overpaid amount as soon as practicable but in any event within 20 business days after becoming aware of the overpayment. If we receive an overpayment from you that is less than $2, we will only repay the amount upon request from you or if the overpayment was a result of our error, given the administration costs involved. We will return the overpaid amount to the account from which the original funds were debited or alternatively sourced from.

2. Zepto Payments Direct Debit Authorisation

2.1 Direct Debit Authorisation

You authorise Paylab, through Zepto Payments, to debit your nominated account for repayments due under this Agreement.  

2.2 Missed Payments 

If a payment is missed due to insufficient funds, Zepto will continue to attempt the debit until the repayment is made, within 62 days from the expiry of the Paylab Advance term.

2.3 Repayment Method

You can cancel or update your direct debit mandate at any time by contacting your bank or Paylab on appsupport@paylab.com.au .

2.4 Interest Charges

If you make all payments in full accordance with the repayment schedule, no interest charges will be applied to your Loan.

Where you fail to make any required payment in full in accordance with the Repayment Schedule, daily interest will be charged as per the Interest Rate shown in the Pay Advance Details on the amount in arrears until the earlier of:

1. The date we receive payment for all such arrears including the interest charges.
2. The final payment date shown in the Repayment Schedule.

The maximum amount of interest charges that may be imposed or provided for does not exceed an amount equal to the amount payable if the annual percentage rate were 24% per annum

3. Identity Verification (GreenID)

3.1 Identity Verification Process 

Before receiving a Pay Advance, you agree to provide accurate personal details and undergo identity verification via GreenID, a service that verifies your identity through various data sources, such as government-issued IDs.  

3.2 Data Sources 

The verification will use data sources like government databases and scanned ID documents to ensure the authenticity of your identity.  

3.3 Consent  

By submitting your details, you consent to the collection and verification of your identity information through GreenID, in compliance with the applicable regulations.

4. Consumer Rights and Obligations

4.1 Consumer Protections

Paylab is exempt from certain consumer credit protections under the National Consumer Credit Protection Act (NCCP Act) because the Pay Advance is classified under the Short-Term Credit Exemption. However, you retain rights under other applicable Australian laws, such as the Australian Consumer Law.  

4.2 Warranties 

You warrant that all information provided to Paylab is accurate and that you have the legal capacity to enter into this Agreement.  

4.3 Repayment Obligation

You are obligated to repay the Pay Advance, including any transaction fees, on the agreed dates. If you fail to meet your repayment schedule, Paylab may take actions to recover the outstanding debt, including referring the matter to a debt collection agency.

Further, if we are required to undertake enforcement action in respect to amounts owed by you, you may be liable for all enforcement expenses reasonably incurred.

Please refer to Paylab hardship policy if you are temporarily or permanently unable to meet your repayment obligations due to circumstances beyond your control, available at paylab.com.au/hardshippolicy

5. Privacy and Data Security

5.1 Data Protection 

Paylab and our verification providers will collect, store, and use your personal information in accordance with the Privacy Policy. You consent to this collection and use as part of the Pay Advance process.  

5.2 Third-Party Services

You acknowledge that Paylab may share your data with third parties like Zepto Payments, Illion and GreenID for the purpose of facilitating this Agreement, including verifying your identity and processing payments and your capacity to repay at any time during the loan relationship including re-verification based on the terms within this agreement. Users of the Paylab Advance product will be required to accept the Terms and Conditions of our suppliers prior to sharing the requested data. Links to these Terms and Conditions can be found at the following;

Illion (Bank Account Cash Flows and ability to repay): https://bankstatements.com.au/about/terms

Green ID (Identity Verification): 

https://www.gbgplc.com/apac/legal-and-regulatory/product-terms/identity-verification/greenid

https://www.paylab.com.au/idverification

Zepto Direct debit request: https://www.zepto.com.au/ddr/

Zepto Direct Debit request Service Agreement: https://www.zepto.com.au/ddrsa/ 

6. Default and Consequences

6.1 Events of Default 

You will be in default if:

•  You fail to make repayments as per the schedule.

• You breach any terms of this Agreement.

  6.2 Actions in Default 

In case of default, Paylab may:

• Attempt to collect the repayment through direct debit 
• Reassess your ability to repay through one of the above third-party services
• Suspend your account and take further legal actions if necessary.
• Appoint a collection agency to collect the funds on our behalf
• Report the default to a credit agency to apply against your record

 7. Governing Law

This Agreement is governed by the laws of New South Wales, Australia. Any disputes will be resolved under the jurisdiction of the courts in that State.

8. Complaints and Disputes

If you wish to raise a dispute or submit a complaint to us (including a dispute in relation to any debit payment via direct debit), please contact us at appsupport@paylab.com.au as soon as possible. Disputes and complaints will be managed in accordance with our Complaints Policy which can be found at https://wwww.paylab.com.au/complaints/.

Under our Complaints Policy we:

(a) will acknowledge receipt of all complaints within 1 business day or as soon as reasonably practicable after receiving the complaint;

(b) will provide an initial response to all complaints within 10 business days of acknowledging receipt of the complaint; and

(c) aim to resolve all complaints within 21 days of receipt of the complaint.

We may request additional documentation from you to assist us in resolving any complaints or disputes, and you must provide all reasonable assistance to us to facilitate us in resolving any complaints or disputes.

Where we cannot resolve a dispute within 21 days, we will notify you of the reason for the delay and provide an indication of when we expect to resolve the complaint or dispute.

When we have completed our investigation of your complaint, we will provide you with a written response, which will include:

(a) the outcome of our investigation;

(b) your right to take your complaint to the Australian Financial Complaints Authority (AFCA); and

(c) AFCA's contact details.

There may be some circumstances where (unless otherwise required to do so) we will not provide a written response to you because we have either:

(a) resolved the complaint to your satisfaction within 5 business days; or

(b) given you an appropriate explanation and/or apology and there are no further actions we can take to reasonably address the complaint.

If you are not satisfied with the outcome of your complaint after it has been through our internal disputes process above, you can contact AFCA using the contact details listed below.
Email: info@afca.org.au
Website: www.afca.org.au
Phone: 1800 931 678 (free call)
Postal Address: Australian Financial Complaints Authority GPO Box 3, Melbourne VIC 3001

9. Other Terms and Conditions

Please note that the Paylab Terms and Conditions also form part of this Agreement.

We reserve the right to change our agreement at any time. Any revised version of this agreement will be published on our website.

Last Updated June 2025

Annexure A: Zepto Payments Terms and Conditions of Direct Debit Request (DDR) 

Under this agreement, you agree to enter a standing direct debit authority with Zepto which authorises Zepto to deduct the repayments due under your Pay Advance Repayment Schedule by direct debit. The terms of the Zepto direct debit authority are found under the heading Terms and Conditions of Zepto Payments Direct Debit Request at the end of this agreement. If any of these repayment(s) are missed as a result of you having insufficient funds in your account, Zepto will continue to attempt to debit your account via direct debit until the date which is 90 days after expiry of the Pay Advance term of 62 days to protect Paylab’s legitimate interests by minimising the serious effect of bad debts and therefore allowing Paylab to offer pay advances.. You can cancel your Zepto direct debit authority at any time by contacting your bank or by emailing us on appsupport@paylab.com.au.

These terms outline your authorization for Zepto Payments to debit your account as per the schedule outlined above.

Terms and Conditions of Zepto Payments Pty Ltd (“Zepto”) Direct Debit Request (“DDR”) Service Agreement

1. INITIAL TERMS By agreeing to a Direct Debit Request, Zepto will debit your nominated account for the amounts and at the frequency of payments as agreed between you and the Payment Initiator. Zepto has been contracted by the Payment Initiator to collect direct debit payments from you and does not provide any goods or services to you.  
2. CHANGE OF TERMS The terms of this Agreement or a DDR may be varied at any time by giving you at least 30 days’ written notice. This is managed through the Zepto Platform.
3. DEFERRING OR STOPPING A PAYMENT Should you wish to defer a payment to another date you must contact the Payment Initiator before the date of that payment to request the deferment. Deferments are entirely at the discretion of the Payment Initiator. You may request to stop an individual payment through the Zepto platform however you will still be liable to make this payment to the Payment Initiator.
4. ALTERING THE SCHEDULE Should you wish to alter the payment frequency or Day to Debit contact the Payment Initiator. Altering schedule is solely at the discretion of the Payment Initiator. The Payment Initiator may charge a fee for this service. The Payment Initiator shall notify you of these fees. Any changes made will not affect the total amount you would otherwise have paid over the minimum term of your Contract.
5. CANCELLING THE PAYMENTS You can cancel this Direct Debit Request Authority at any time by contacting the Payment Initiator or Zepto. Cancellation of the authority to debit your account will not terminate your contract or remove your liability to make the payments you have agreed to with the Payment Initiator.
6. LIABILITY If you stop or cancel either a DDR or an individual debit payment as a result of a variation to the terms of this Direct Debit Service Agreement or a DDR by Zepto or the Payment Initiator, no penalty will be imposed on you.
7. DISPUTES If you dispute any debit payment, you must notify the Payment Initiator immediately. The Payment Initiator will respond to your dispute within 7 working days and will immediately refund the amount of the debit if they are not able to substantiate the reason for it. If you do not receive a satisfactory response from the Payment Initiator to your dispute, contact Zepto who will respond to you with an answer to your claim within 5 business days if your claim is lodged within 12 months of the disputed drawing, or within 30 business days if your claim is lodged after 12 months from the disputed drawing.
8. BUSINESS DAYS When the day to debit falls on a weekend or public holiday the debit will be initiated on the next business day.
9. DISHONOURED PAYMENTS It is your responsibility to ensure that on the due date clear funds are available in your nominated account to meet the direct debit payment. Should your payment be dishonoured, you authorise Zepto to debit your account when clear funds become available in your nominated bank account.
10. ENQUIRIES Please direct enquiries to support@zepto.com.au.
11. PRIVACY Zepto will keep information relating to your nominated account confidential in accordance with Zepto’s Privacy Policy, available at zepto.com.au/privacy.
12. YOUR OTHER RESPONSIBILITIES In addition to those already mentioned, you are responsible for ensuring that your nominated account is able to accept direct debits. If it is not, it is your responsibility to provide Zepto with a new account number.